Customer Announcement

26 Mar 2019

Dear valued clients; from the 1st of April the way we run our out of hours service is changing.
 
We will still be retaining all in-patient care at our Freckleton branch, with the vets and nurses that you know and trust caring for your animals that are staying overnight.
 
The phones, however, will be diverted through to the Veterinary Health Centre (VHC) after normal surgery hours. The VHC run the Emergency Veterinary Service (EVS) from their surgery in Lytham St Annes. This surgery is equal distance between our Freckleton and Blackpool branches. So if you call us for advice in the middle of the night you will be diverted to a designated emergency vet at the VHC. Our vets will be doing shifts at the VHC, but the nights will be shared with vets from other practices.
Ruth and I have been very proud of the ‘out of hours’ service we have provided all these years. This is not a decision we have taken lightly. However, we have had to take into consideration a number of factors.
 
  • First we really want to retain the amazing staff we have employed here at the moment. We are very proud of our team and the expertise we are building within it.
  • Second, the recruitment crisis facing the veterinary industry at this current time makes it even more important that we retain the staff we already have.
  • Third, we believe that the service we provide, both during the day, and at night, will be improved for sharing the load of emergency work with the EVS.
 
Thank you all for your continued custom and support.
Ruth Website
Drew and Ruth
Drew Website