There’s been a lot of change at Rowan Vets over the last 18 months.  We have used COVID as an opportunity to look at how we can improve the way we do things.  We #love our patients and want them to have the very best we can offer! 

This month we are going to share all the changes that have already taken place as well as other exciting projects on the horizon which we hope our clients will love!

A change we made earlier in the year was the introduction of PetsApp.  Most people expect to be able to communicate on a digital level.  Our clients are no exception and being able to offer them the ability to contact us without calling on the telephone just seemed like a #nobrainer!   

PetsApp is a great way to communicate with us quickly and discreetly using your mobile phone or tablet.  You can order repeat medication, send pictures and videos, ask for advice and pay your bill by opening up a “chat”.  Client feedback so far is positive and we have almost 1500 animals registered.  If you’d like to download the app click on the link that applies to the practice you visit, below:

Another change is the introduction of a lovely new member of the vet team, Andreea.  Andreea joined us just over 18 months ago and has had a pretty tough start to her veterinary career here at Rowan.  She arrived just before the first national lockdown back in 2020 and has never worked at Rowan under normal circumstances.  Thankfully, things seem to be moving in the right direction so having clients back in the consultation room is the first part of that transition for Andreea.

If you have any concerns about the health of your pet, get in touch!

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