Practice terms & conditions

Rowan Veterinary Centre Ltd

Preston Surgery: Hillock Lane, Preston, PR4 1TP

Blackpool Surgery: The Old Bank, 369 Whitegate Drive, Blackpool, FY3 9PH

It is important to us that you have a good experience at our practices. Read our terms and conditions here so you know what to expect, or contact us for more information.

 

Fees

Fees, foods, medications and merchandise are subject to VAT at the current rate.

Fee levels are determined by the time and skill level required on each individual case and are also based on the materials/consumables and medicines used.

A breakdown of each consultation is available on request.

Full payment is required at the time of treatment.

Methods of Payment

Payment can be made by debit or credit card, PetsApp, cheque or cash.  Any outstanding amounts owed on an account may be subject to additional administrative charges.

Cost of Treatment

The Practice is more than happy to provide a written estimate as to the anticipated costs of a course of treatment. Please bear in mind that estimates are just that and will only be an approximate idea of costs. The nature of the specific illness means that it does not always follow a predictable course. The Practice will always endeavour to contact you on the numbers you have provided if it becomes apparent that the treatment costs are going to exceed the estimated costs. In the event that you are not contactable, the Practice will treat your pet as deemed necessary to prevent any pain or suffering.

In-Patient Care

The care of in-patients is assessed on an individual basis and the number of visits necessary to monitor and treat their condition will be determined on a case-by-case basis.

Routine Consultation Prices

The practice provides, by appointment only, initial routine consultations during their opening hours.  Charges for this provision are:

• Initial Consultation – £75.00
• Recheck – £68.00
• Pain consultation – £182.00
• Pain follow-up – £90.00
• Exotics 10 minutes – £47.10
• Exotics 20 minutes – £72.97
• Exotics 30 minutes – £88.28

Clients will be asked to pay a deposit for some types of appointments:

• Appointments that are longer than 30 minutes (i.e. litter of puppy/kitten vaccinations, passport or rabies certificates). This will be charged at £75.00 per 20 minute appointment.
• Neutering procedures.

The deposit is non-refundable if clients fail to attend an appointment without prior notice of at least 24 hours.  Other prices and quotes can be provided on request.

Routine Procedures

Clients are required to pay a deposit of £75.00 at the time of booking a routine neutering procedure.  Clients are required to give a full 24 hours’ notice of cancellation of an appointment or request to reschedule an existing appointment in order to have the deposit refunded or reallocated.    Clients will not be entitled to a refund of or be able to transfer the deposit to another appointment if they fail to attend the original appointment or if they fail to provide the required 24 hour notice.

Emergency Care

The practice provides a 24 hour, 7 days a week emergency service (OOH) through the Emergency Veterinary Service (EVS) – learn more.

Pet Insurance

If a direct claim is offered, you must pay your fixed policy excess at the time of treatment.  In the event that your insurance company make additional deductions or do not settle a claim, you are liable for any outstanding costs and the balance must be settled immediately.

 It is the Policy Holders obligation to understand their policy and be aware of any excess amounts or policy restrictions.

Any disputes with the insurance provider must be handled by the policy holder directly.

The practice accepts no responsibility for monitoring individual policies.

The Practice will accept no liability for the identification of pre-existing conditions in support of any insurance quotation.  As the policy holder, you must accept and understand that the identification of any pre-existing conditions must be agreed by yourself and your insurance company.

Complaints and Standards

The Practice is committed to providing an exceptional level of service and care for you and your pet/s.  In the unlikely event that the service provided is not of a high standard, please raise any issues, concerns or complaints with the Director and your complaint will be dealt with in line with the Practice Complaints Procedure.  Please refer to our Complaints Procedure which is available on request.

Ownership of Records

Medical records, laboratory reports and x-rays are the property of and will be retained by Rowan Veterinary Centre Ltd at all times.  Summaries/copies of your pet’s medical history can be forwarded to another veterinary practice with your consent.

Marketing

The Practice reserves the right to use images of your pet with consent, and information gathered through customer satisfaction processes to market the services it provides. This may include Facebook, Twitter, Instagram, Google and YouTube, www.rowanvets.co.uk, leaflets and newsletters. Any information used will not allow your identity to be known.

Rowan Veterinary Centre Ltd may contact you by letter, phone, text or electronic means in order to advise you of outstanding accounts, reminders of your pet’s preventative care/treatments and any service/product offers that may be of benefit to you and your pet. You can opt out of these services at any time by contacting the Data Protection Manager on 01772 639800 or by email at datamanager@rowanvets.co.uk

 

Preston – opening times & contact information

Blackpool – opening times & contact information

 

Terms and Conditions | Rowan Veterinary Centre Ltd | September 2021 | Version 8